Abandoned checkout emails

Default Shopify abandoned checkout emails are not compatible with our app.

Our app widget is located in the cart, where customers select their date and time. However, when customers return using an abandoned checkout link, they are sent directly to the checkout page, bypassing the opportunity to select a new date or time in our widget.

If you need to change the redirect link in the abandoned checkout email to the cart page, please follow these steps.

1. Log in to your Shopify admin and go to Settings.

2. Click Notifications.

3. Click Customer notifications

4. Click Abandoned checkout

5. Click Edit Code

6. Find {{ url }}

7. Replace with {{ shop.url }}/cart

8. Click Save!

The "Items in your cart" link will now redirect the customer to the cart page, instead of the checkout. This way they can re-select the pickup and delivery date and time in our widget.

Notes: 

• Shopify uses cookies to allow customers to keep items in the cart for 14 days. After 14 days the item will remove from the cart.
• The cart cookies were stored on the same device the customer was using. If the link is accessed from a different device (like a mobile phone), the customer will see the empty cart.